Poor service.

I am very unhappy with the service of Leroy Merlin. I bought online 2 pedestal fans. A few days later I was phoned to be told they were out of stock and would reimburse me the money in 7 days. To reach customer service is impossible. They never phone back. When I eventually got to speak to someone and I made my complaint I was promised they would follow this up and phone me back .I am still waiting. It's been almost a month now . I am so over this .