Poor quality product, after service and incorrect specifications

The brickforce specifications were incorrect. We ordered 150mm, however received 100mm. The quality were outracious, as the brickforce were heavily rusted. And the service were eqaually as poor, as after I contacted Leroy, twice by email and once by a phone call, they still did nothing to resolve the matter, regardless whether I provide a reference number. It seems Leroy has general corporate culture of not caring about their customers.