CG
Cristina G
1 reviews | Active since Jun 2020
15 Jun 2020, 23:00
Poor quality online service
Good day,
I placed an online order today (15th June 2020) for almost R2,000. The momey has been deduced from my bank account, but the order is not reflected in my Leroy Merlin online account nor have I received an email confirming the order. I live in Pretoria and cannot drive, so I cannot go to Joburg to collect the items. I need the items to be delivered to my house or my money back.
A firm like Leroy Merlin should have best quality standards.
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
15 Jun 2020, 23:36Hi Cristina, thanks bringing this to our attention. I am giving this our urgent attention. I have forwarded this to our Departmental Manager. She will investigate this matter and will get back to you......#TR
Leroy Merlin South Africa's reply15 Jun 2020, 23:36
Official
Hi Cristina, thanks bringing this to our attention. I am giving this our urgent attention. I have forwarded this to our Departmental Manager. She will investigate this matter and will get back to you......#TR
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Cristina G's updateReviewer Update
15 Jun 2020, 23:44I received an email from Leroy Merlin when I selected the items but did not pay for them, but I never received a confirmation email when I ordered the payment. This should never happen again. You are encouring people to buy online, but you are not able to manage an online order and you know it.
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Cristina G's update15 Jun 2020, 23:44
Reviewer Update
I received an email from Leroy Merlin when I selected the items but did not pay for them, but I never received a confirmation email when I ordered the payment. This should never happen again. You are encouring people to buy online, but you are not able to manage an online order and you know it.
Leroy Merlin South Africa's replyOfficial
15 Jun 2020, 23:54Hi Christina, we have looked into it, we see your order. We will email this onto you. Also that we have escalated the confirmation issue to IT to look into it. We are sorry for this. Your order will be taken care of. #va
Leroy Merlin South Africa's reply15 Jun 2020, 23:54
Official
Hi Christina, we have looked into it, we see your order. We will email this onto you. Also that we have escalated the confirmation issue to IT to look into it. We are sorry for this. Your order will be taken care of. #va
Leroy Merlin South Africa's replyOfficial
16 Jun 2020, 09:56Good morning Cristina. All is in good with your order. A detailed feedback is emailed to you. The team will see your order through within 7-10 days. If you have any questions or queries, please don’t hesitate to contact us.
Have a great day. #TR
Have a great day. #TR
Leroy Merlin South Africa's reply16 Jun 2020, 09:56
Official
Good morning Cristina. All is in good with your order. A detailed feedback is emailed to you. The team will see your order through within 7-10 days. If you have any questions or queries, please don’t hesitate to contact us.
Have a great day. #TR
Have a great day. #TR