Poor Poor service and no communication

Incorrect Order ***. Placed an order on 25 Sept requesting Pargo delivery. Parcel was delivered quickly but to the street address previously used, not Pargo that is close to me, resulting in a delay getting my order. Checked the parcel on 1 Oct and discovered that the incorrect items were sent. sent an email to *** requesting assistance. After a few emails a return was arranged BUT they wanted me to pay the courier fee, I refused as it is not my fault. It then got quiet until I received a phone call on Saturday 12 October to arrange pickup. Pick-up address was confirmed, It was made very clear the I am not available on Tuesday. Caller confirmed pickup on Monday or Wednesday. Courrier arrived on Tuesday.... Obviously the pick-up was not successful. We are now on Thursday, no new arrangement nor pick-up. Almost a month later I am still sitting with an incorrect delivery, they still have my money.