Poor poor service

I am appalled by the attitude and poor service I received at Leroy Merlin in Boksburg. 1stly, I placed an online order on Wednesday expecting that it would be ready the next day which they commit to. Then I send a follow up on Saturday with no response. On Sunday morning early I get a call to tell me my order is ready. Get there, then I am shunned from pillar to post and when I asked the person why the order was late, he first kept ignoring me telling me he is busy on the screen and when I demanded his attention, he tells me “there’s my manager – speak to her” 2ndly floor staff needs training – I asked for a product and then I was told to ask someone else as they are busy - There was no one else! One person having a bad day is one thing, but it seems your staff are either spoilt or do not have enough incentive! Basic manners people. The only 2 people who were helpful and friendly, were the Cashier and Security guard.