Poor order handing and no communication on damaged material, tedious refund process.

I have purchased roof material worth R24 592.60 at Leroy Merlin Boksburg on the 11/03/2024. The first batch was delivered on Wednesday (13/03/2024) and the remaining batch was to be delivered no later than Friday 15/03/2024.

The remaining batch was not delivered on Friday as promised and i had to go into the store on Saturday (18/03/2024) to get the material released and delivered.

On the 22nd March 2024, I went to the store after the builders where done with the roof to inform them about the remaining material that need to be returned to the store. I was asked to pay a collection fee and I immediately paid on the spot.

the material was collected on wednesday and unfortunately the driver and his assistant were very rude, first and foremost they claimed that they are doing me a favour by collecting the left over material and secondly they refused to assist with loading the material on their truck, thirdly they refused to load the returnable pallets (5) on their truck claiming that they were not sent to collect pallets. They left the pallets in my yard and drove off. The disdain and utter disrespect by the drivers is a reflection of the rotten attitude within the company.

Upon delivery of the first batch of material I immediately sent pictures to the Salesman to notify him of broken tiles that were delivered to my house and he promised to escalate and later confirmed that he has escalated the claim to management to resolve.

i am still waiting to be credited for the broken tiles delivered and furthermore i am still waiting for my refund to clear in my bank account. Seems like the company does not care about customer service once you have paid them.

I can only compliment the salesman (Leon Maphaka) for his attitude and professionalism whenever I had queries that needed to be resolved, seems like everyone else over and above him just don't care about servicing customers.