1 reviews | Active since Dec 2025
Poor Order Experience and Unresponsive Customer Service
I placed an order on November 25th, with an expected delivery date of December 3rd and as of today, I still have not received any update on the order’s status. It's disappointing to say the least, especially since I’ve tried reaching out via email to get some clarification but have not received any response.
What’s particularly frustrating is that I ordered an item from a completely different vendor through Leroy, on the same day (November 25th) and that item arrived on November 27th, just two days later. The stark contrast between these experiences has made the delay on this current order even more frustrating.
It’s concerning when there’s no communication or update about a delayed order and the lack of response to my inquiry only adds to the dissatisfaction.
Would not recommend unless customer service improves and delivery timelines are more reliable.
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We sincerely apologize for the inconvenience caused
Thank you for bringing your concerns to our attention
We will be looking into your query and will provide feedback shortly
We sincerely apologize for the inconvenience caused
It has now been several days since my initial review and I am still waiting for the tracking number for my parcel. Despite the delay, I do want to thank Martha Makoma for genuinely trying her best to help resolve the issue , your effort is appreciated Sisi.
Unfortunately, the overall experience remains disappointing. The lack of communication and the ongoing delays have made this process unnecessarily stressful. Based on this experience, I would definitely not order from Leroy again.
I truly hope they improve their customer service and order management, because customers deserve better transparency and reliability.
It has now been several days since my initial review and I am still waiting for the tracking number for my parcel. Despite the delay, I do want to thank Martha Makoma for genuinely trying her best to help resolve the issue , your effort is appreciated Sisi.
Unfortunately, the overall experience remains disappointing. The lack of communication and the ongoing delays have made this process unnecessarily stressful. Based on this experience, I would definitely not order from Leroy again.
I truly hope they improve their customer service and order management, because customers deserve better transparency and reliability.