Poor online shopping experience

My first interaction with Leroy Merlin was not the greatest. I found it helpful that thy had an online store however the registration was far too much information required (especially the ID number). There was very little information on the products and the sites information architecture was not the best.

It took longer than promised for the product to arrive, in their defence I did receive an email informing me that there was a bug in the system. I received my email confirming the products will be delivered only after I received the products.

The one item I got was a shower hand mixer for a kitchen tap, but the size is not a South African size and there is no such adapter to connect it to a South African tap. To go return this to the store now is very difficult because there is no store close to me (hence buying online).

I think Leroy Merlin has great products but if they are going to offer an online service they need to have a proper system in place to support it, this includes the experience and information on their site to the delivery process.