POOR ONLINE SERVICE

I had placed an order (order: 898420) on the 5 April 2026 for some garden items . I had have opted for the items to be delivered to my house . One item from that odder was delivered on the 10 April 2026 from the Little falls branch. I waited patiently during that week for the balance but to no avail. I had queried about this order (ticket 143205) and was told that it was handed to a courier but they were unable to give me details of the courier company nor were they able to provide me with a tracking number. Yesterday I made a call to the Customer care only to be told that the order is shown as completed on the system . Can somebody please take some time and trace where these items are. These is very poor service from the online department , the fact that they do not have info regarding the courier nor can they trace the whereabout of this order. Has been delivered to another person?