RB
Robin B

1 reviews | Active since Oct 2020

04 Nov 2022, 07:56

Poor online service

On 9 October '22 ordered two items online. On 13 October '22 the one item was delivered. The 2nd item was scheduled for delivery on or before 25 October '22. On 3 November '22 contacted the call centre, as the item still had not been delivered. Operstor undertook to investigate and to revert. Still no response!!

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Nov 2022, 09:34
Official

Hi Robin, 

 

We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.

Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Nov 2022, 16:50
Official

Hi Robin, 

 

Kindly advise if your refund was recieved.