Poor online service

Leroy Merlin – Failed Delivery & Poor Service I placed an online order with delivery confirmed for Saturday. Late on Friday afternoon, I received a message only via the Leroy Merlin platform advising that delivery would no longer take place and that I should “expect it Sunday or Monday” — with no confirmed date or time. There was no phone call or proactive communication. When I contacted Leroy Merlin, I requested to speak to the supplier (Zahu Enterprises). The consultant was uninterested, promised to call me back, and never did. If Leroy Merlin uses third‑party suppliers, their service is a direct reflection of Leroy Merlin. Due to the missed delivery, poor communication, and lack of support, I no longer want the order and have requested a full refund. I would also like clarity on the stock information shown online. At the time of purchase, the item showed 20 units available, yet I am now told the supplier is in Johannesburg, which does not add up. Overall, a very disappointing experience.