1 reviews | Active since Oct 2024
Poor online and delivery service from Leroy Merlin
I am very disappointed with my current online experience with Leroy Merlin. I placed an order for 5 items online from Leroy on the 17th of October with an estimated delivery date of the 23rd of October. On the 22nd of October I only received 2 out of the 5 items. The remaining 3 items still showed a delivery date of the 23rd. However the 23rd came and went with no update from Leroy. I checked the online system the following day and the order delivery date was mow updated to the 24th of Oct. Again the day went and no order was delivered. I called Leroy on.the 25th to find out what was going on and I was told that the IT team did not push the order through for picking and also now 1 of the items is out of stock. Flora assisted and managed to get the order pushed for Dispatch. The delivery was now estimated for the 29th of October. However again I was told by the courier company they were given the incorrect address and the correct address is not on the route and they can only deliver on the 30th. I should never have placed my online order with Leroy and just stuck with Builders Warehouse. I never experience this kind of poor customer service from them. I will never order from Leroy Merlin again after this experience.
Thank you for reaching out to us.
We unfeignedly apologize for the bad service and inconvenience caused, Please do note that we are working on your query. Please do note that further communication will be on ticket request ***.
Thank you for reaching out to us.
We unfeignedly apologize for the bad service and inconvenience caused, Please do note that we are working on your query. Please do note that further communication will be on ticket request ***.
