LM
Lebo M
1 reviews | Active since Nov 2017
06 May 2025, 17:26
Poor Experience with Delivery, Quality, and Returns
I'm extremely disappointed with my recent purchase. The stove arrived after a long delay, and when it finally came, the quality was shockingly poor. To make matters worse, getting a refund has been a nightmare - I've had to chase multiple times just to arrange collection.
This has been one of the worst shopping experiences I've had. The combination of late delivery, substandard product, and difficult return process means I'll never buy from this company again. Save yourself the hassle and shop elsewhere!
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
07 May 2025, 10:11Hi Lebo
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I will escalate to the marketplace department to assist as soon as possible.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I will escalate to the marketplace department to assist as soon as possible.
Leroy Merlin South Africa's reply07 May 2025, 10:11
Official
Hi Lebo
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I will escalate to the marketplace department to assist as soon as possible.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I will escalate to the marketplace department to assist as soon as possible.
LM
Lebo M's updateReviewer Update
07 May 2025, 16:19I must decline your proposed return options as they are unacceptable for a product of such poor quality. Charging a 10% handling fee for returning a poor-quality item is unreasonable, as this is not a 'change of mind' return but rather due to the product's failure to meet basic standards(it is as light as a feather). Additionally, exchanging for another model from the same brand is not a viable solution given the demonstrated lack of quality. I expect a full refund without deductions, as the fault lies with the product, not with my decision. Please confirm when I can expect the full refund process to be initiated.
LM
Lebo M's update07 May 2025, 16:19
Reviewer Update
I must decline your proposed return options as they are unacceptable for a product of such poor quality. Charging a 10% handling fee for returning a poor-quality item is unreasonable, as this is not a 'change of mind' return but rather due to the product's failure to meet basic standards(it is as light as a feather). Additionally, exchanging for another model from the same brand is not a viable solution given the demonstrated lack of quality. I expect a full refund without deductions, as the fault lies with the product, not with my decision. Please confirm when I can expect the full refund process to be initiated.