Poor delivery services. Poor customer service. Poor website. Bizarre refund turnaround time.

If I could give zero stars I would.

I made an online purchase last week Monday 6 December. Order cost me over R1K.

Firstly. The website allowed me to checkout an item that the branch didn’t have in stock. And I appreciated that the store contacted me on basically the same day to confirm and cancel that portion of my order.

But post that call of canceling the out of stock item, the service has been absolutely atrocious. Empty promise after empty promise from 3 different people at the call centre.

To date, I have still not received my order, despite it being logged as “out for delivery” on the website since Friday 10 December 8am.

Each time I phone someone gives me a different excuse and reason as to why my order hasn’t arrived. And in some cases, even promised to provide telephonic feedback/ feedback on email following up with your delivery partner on when the order will be delivered.

This is the FIRST & LAST TIME I ever order from you guys and be sure to note I will be speaking of my bad experiences.

Poor delivery services. Poor customer service. Poor website. Bizarre refund turnaround time.

Kindly contact me regarding cancelation of the remainder of my order - I would rather use Takealot as they are a trusted, efficient and reliable online delivery platform.