DK
Duduzile K

1 reviews | Active since Dec 2020

08 Jan 2024, 09:41

Poor Delivery Service.

I love Leroy Merlin but their online service is a nightmare. I have to call in and follow up on my order every single time i make online purchases. i was supposed to receive my order on the 4th, called on the 5th and they promised to call back, it never happened. Called again today and i was placed on hold for 8 minutes until i decided to hang up.

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply08 Jan 2024, 11:25
Official
Good day Duduzile

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in contact with you. 

DK
Duduzile K's update09 Jan 2024, 16:31
Reviewer Update
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