OP
Ockert P

1 reviews | Active since Apr 2025

12 Apr 2025, 19:18

POOR DELIVERY , POOR CUSTOMER SERVICE

Poor Service Delivery and Late Delivery Complaint I'm extremely disappointed with the service I've received regarding my order placed and paid 07 April 2025. Despite the expected delivery date being 10 April 2025, I've received my order, and it's almost 3 days late.

Furthermore, I've experienced a complete lack of communication and feedback from your team. No updates, no notifications, and no responses to my inquiries have been provided. Every time I Phoned I got put on hold for endless amounts of time which was not only frustrating but also consumed loads of airtime. Furthermore this whole endeavor resulted in me paying unnecessary labour

Leroy merlin is by far the worst company to do online shopping from.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply13 Apr 2025, 09:27
Official
Hi Ockert 

I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please be advised that I will be in contact with you.