Poor Customer Service/ poor online store

I’m truly astounded by the lack of customer service continually shown by Leroy Merlin, if they app**** the same consistency as they do in disappointing and disregarding their customers into good customer service they would actually be a great store.

I recently made two online purchases for tiles (394459) and mosaic tiles (394536), both items were in stock and I I paid for both orders and received an email to inform me that my first order was ready for collection, barely a few minutes later I received an email from Tsakani Sithole to inform me that they do not have stock on the item as it is discontinued (laughable) and that they will refund me. I emailed back to state my frustration and for them to remedy the situation and received NO response.

A day later I received an email from Magdalene Koos to inform me that my second order second order is out of stock and they will refund me ( this product is still in stock on the website right now with more than 400 units in stock). I responded demanding to be be contacted by a manager and not surprisingly I received no response AGAIN.

I believe this has happened to me around 5 times in the past and I simply cannot understand how Leroy Merlin operates this way, rather shut down your online store. Let’s see if a senior manager contacts me and not merely a store manager, I believe this needs to be remedied as I already purchased the other products to complete this project.

I don’t believe top management are aware of the the seriously poor service delivery culture that is pervasive at Leroy Merlin