Poor customer service

Unable to call the store where you would like to go and shop for your product you need. They have a global number, then you need to explain to the operator what you are looking for. Then she puts you on hold while she is contacting the specific store you would like to know if they have stock of the product you like to purchase. I was on the line for 15min and 35sec with the operator in total to found out that the store does have stock of the item.