LM
Lerato M
1 reviews | Active since Dec 2018
21 Sept 2020, 12:28
Poor customer service
The lady on till 5 on 21 September at 11:16am was very rude. I went to buy 19kg gas. After waiting more than 15 minutes at the tillpoint by the building material side, I was told to go pay inside the shop. The lady at till number 5 was rude telling me I need to go get the empty gas cylinder where I left it which is building material side before he can let me pay for gas. Imagine going around the shop carrying the cylinder just for her to see it. It's not my first time buying at the shop but the treatment I received today was pathetic, I left with no Gas after being sent from pillar to post for the whole 30 minutes +
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Leroy Merlin South Africa's replyOfficial
21 Sept 2020, 12:49Dear Lerato, thanks a lot for your time and your feedbacks. this is absolutely not the kind of customer service we want to provide. we will definitely manage the situation with the team accordingly. thanks again for your trust and hope to see you soon again to check if we improved ;-) -cse
Leroy Merlin South Africa's reply21 Sept 2020, 12:49
Official
Dear Lerato, thanks a lot for your time and your feedbacks. this is absolutely not the kind of customer service we want to provide. we will definitely manage the situation with the team accordingly. thanks again for your trust and hope to see you soon again to check if we improved ;-) -cse