Poor customer service and no accountability

An employee cancelled my order without my knowledge and there I was waiting for delivery which would never come. I made the transaction on the 18th of August 2024 and till today (25th September 2024) haven't received my order or my funds. I am being sent from pillar to post and there is no landline directly to the branches so I have been communicating with emloyees on their private numbers which they choose to ignore me. The person who made the error is Confident from Online purchases and I spoke to her boss and he protected her. I then spoke to Obakeng and Ofentse from the Greenstone branch who also later ignored me. I also spoke to Thabang Masilo and Nomaswazi from Fourways branch who also didn't assist me. Someone called me to offer me a refund and I said no because I want my flooring. This company has no complaint department so you would know where or who to complain to and information on the website is very vague as it is limited and have only 1 email address. I won't be going back there because their customer service is very poor and they have no accountability but I am still fighting for my flooring.