Poor customer service!!

purchased goods in store on the 02/01/2024 promised to deliver the goods on the 4/01/2024 i follow up on the 4th the lady promised the afternoon and on the 5th they say either today or the next day i called again and spoke to someone else, i explained the gentleman that i am paying someone to stay there if they cannot give me an exact date i need to pay the guy more to stay longer as they promised in store to deliver on Thursday. i asked them to give me the contact details of courier they are using which he didn't obviously. held on so long on the line for the manager and eventually gave up. even though the prices are good service delivery sucks allot