VC
Valentino C
1 reviews | Active since Sept 2017
24 Oct 2022, 16:06
Poor Customer service
The service one received at the boksburg branch is simply frustrating... Waiting over an hour to simply have timber loaded. And stock levels which is reachable has no stock. And have staff with an aditude. Ask for the manager he's no where to be found finally got the timber and manager also arrived after an hour. Which should have been 15mins in and out.
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Replies (1)
Leroy Merlin South Africa's replyOfficial
24 Oct 2022, 16:47 Dear Valentino,
Please accept my apology on behalf of Leroy Merlin.
I am sorry to learn that your experience with your instore purchase at our Boksburg Store was less than satisfactory.
We value our customers and exceptional service is always our priority.
Please note that your complaint has been escalated to the Department Manager, he will give you a call shortly.
Please accept my apology on behalf of Leroy Merlin.
I am sorry to learn that your experience with your instore purchase at our Boksburg Store was less than satisfactory.
We value our customers and exceptional service is always our priority.
Please note that your complaint has been escalated to the Department Manager, he will give you a call shortly.
Leroy Merlin South Africa's reply24 Oct 2022, 16:47
Official
Dear Valentino,
Please accept my apology on behalf of Leroy Merlin.
I am sorry to learn that your experience with your instore purchase at our Boksburg Store was less than satisfactory.
We value our customers and exceptional service is always our priority.
Please note that your complaint has been escalated to the Department Manager, he will give you a call shortly.
Please accept my apology on behalf of Leroy Merlin.
I am sorry to learn that your experience with your instore purchase at our Boksburg Store was less than satisfactory.
We value our customers and exceptional service is always our priority.
Please note that your complaint has been escalated to the Department Manager, he will give you a call shortly.