ER
Eva R
1 reviews | Active since May 2016
04 Nov 2025, 14:53
Poor customer service
Disappointing experience with Leroy Merlin online shopping. Ordered on 25th Oct, split into two deliveries. Received one delivery on time (31st Oct), but the second delivery (expected 2nd Nov) never arrived.
Multiple calls to customer service yielded no results, just endless holds. An email claimed my query was 'resolved', but no details were provided.
Leroy Merlin, please improve your logistics and customer service. Not recommended until issues are addressed.
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Replies (1)
Leroy Merlin South Africa's replyOfficial
04 Nov 2025, 15:25Hi Eva
We sincerely apologies for the inconvenience caused and the delay in receiving your second delivery. This is not the experience we strive to provide.
Will Follow up on your order and provide with Feedback .
Thank You
We sincerely apologies for the inconvenience caused and the delay in receiving your second delivery. This is not the experience we strive to provide.
Will Follow up on your order and provide with Feedback .
Thank You
Leroy Merlin South Africa's reply04 Nov 2025, 15:25
Official
Hi Eva
We sincerely apologies for the inconvenience caused and the delay in receiving your second delivery. This is not the experience we strive to provide.
Will Follow up on your order and provide with Feedback .
Thank You
We sincerely apologies for the inconvenience caused and the delay in receiving your second delivery. This is not the experience we strive to provide.
Will Follow up on your order and provide with Feedback .
Thank You