POOR CUSTOMER CARE SERVICE - NO REFUND AFTER 3 WEEKS

Good day

I cancelled an order with #*** on the 28th March, this was my first time using Leroy Merlin, and received a response (LMSA Omni-Channel) on the 30th March stating they would forward my query to the Logistics department for cancellation and thereafter they will send a request to the customer service department for a refund to be processed. To date i have still not received my refund and after sendind emails to ask when this will be processed, I have received no response. This is very disheartening, especially for a first time customer to their service and product offerings.