GB
Gavaza B
1 reviews | Active since Mar 2021
10 Mar 2026, 06:35
Poor comms for refunds and returns
I have never struggled here but rarely use online service which I guess was my error. Part of the delivery was late. I had to pay for delivery twice because the items were in different places which I understood. Had to submit a return for the late order as I had already made alternative plans and returned part of the delivered items. A whole week plus has passed and I need my funds back. Seem even the return is split. My delivery fee? Gone
Helpful (0)
Replies (7)0
Replies (7)
Leroy Merlin South Africa's replyOfficial
10 Mar 2026, 10:16Hi Gavaza
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Leroy Merlin South Africa's reply10 Mar 2026, 10:16
Official
Hi Gavaza
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Leroy Merlin South Africa's replyOfficial
10 Mar 2026, 10:20Good day Gavaza
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused.
May you kindly provide me with the Items you requested a refund for.
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
Cell: +***
1st Floor, 35 Roos Street, Witkoppen Ext 97, Sandton, 2191, Gauteng, South Africa
Email:
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Leroy Merlin South Africa's reply10 Mar 2026, 10:20
Official
Good day Gavaza
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused.
May you kindly provide me with the Items you requested a refund for.
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
Cell: +***
1st Floor, 35 Roos Street, Witkoppen Ext 97, Sandton, 2191, Gauteng, South Africa
Email:
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Leroy Merlin South Africa's replyOfficial
11 Mar 2026, 10:06Good Morning Gavaza
Hope this email finds you well.
Please note that a refund request has been sent to the finance department. As soon as the refund has been processed I will send you proof of refund .
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
Leroy Merlin South Africa's reply11 Mar 2026, 10:06
Official
Good Morning Gavaza
Hope this email finds you well.
Please note that a refund request has been sent to the finance department. As soon as the refund has been processed I will send you proof of refund .
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
GB
Gavaza B's updateReviewer Update
11 Mar 2026, 10:38Thank you Ayanda
GB
Gavaza B's update11 Mar 2026, 10:38
Reviewer Update
Thank you Ayanda
Leroy Merlin South Africa's replyOfficial
12 Mar 2026, 12:22Good day Gavaza,
Please find the attached proof of refund processed today, March 12, 2026, within 7-10 working day timeframe (Monday-Friday), should reflect in your account
Feel free to ask more questions or ask for additional assistance if needed.
Leroy Merlin South Africa's reply12 Mar 2026, 12:22
Official
Good day Gavaza,
Please find the attached proof of refund processed today, March 12, 2026, within 7-10 working day timeframe (Monday-Friday), should reflect in your account
Feel free to ask more questions or ask for additional assistance if needed.
Leroy Merlin South Africa's replyOfficial
13 Mar 2026, 10:49Hi Gavaza,
Well noted, we will follow up with the store and give feedback
We apologize for the inconvenience caused
Leroy Merlin South Africa's reply13 Mar 2026, 10:49
Official
Hi Gavaza,
Well noted, we will follow up with the store and give feedback
We apologize for the inconvenience caused
Leroy Merlin South Africa's replyOfficial
14 Mar 2026, 08:36Good day Gavaza
Hope this email finds you well.
Please find attached the proof of refund for the fixations *****s. Note that the refund may take 7-10 working days to reflect in your account, depending on your bank.
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
1st Floor, 35 Roos Street, Witkoppen Ext 97, Sandton, 2191, Gauteng, South Africa
Email:
Ayanda.
Duze@leroymerlin.
Co.
Za
Ayanda.
Duze@leroymerlin.
Co.
Za
Leroy Merlin South Africa's reply14 Mar 2026, 08:36
Official
Good day Gavaza
Hope this email finds you well.
Please find attached the proof of refund for the fixations *****s. Note that the refund may take 7-10 working days to reflect in your account, depending on your bank.
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
1st Floor, 35 Roos Street, Witkoppen Ext 97, Sandton, 2191, Gauteng, South Africa
Email:
Ayanda.
Duze@leroymerlin.
Co.
Za
Ayanda.
Duze@leroymerlin.
Co.
Za