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Sibusiso N
1 reviews | Active since May 2022
04 Nov 2022, 11:46
Poor and disappointing service... What a shame. Think twice if you want to buy items with Leroy Merlin
I ordered a shower door on the 24th of Oct 2022. I was sent an email that delivery will be done on the 27th of Oct. No delivery was done instead Leroy Merlin only dispatch the item on the 29th. Even today the 4th of November I has not recieved the item. I am calling the store, they don't know where is my shower. What a pathetic and poor service. Clearly Leroy Merlin does not value their clients business and concerns. What a shame Leroy Merlin.....
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Replies (1)Leroy Merlin South Africa's replyOfficial
10 Nov 2022, 09:47Dear Sibusiso,
We sincerely apologize for any inconvenience you have experienced with the delivery of your order. At Leroy Merlin, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please note that we are investigating the matter and we will revert to you shortly.
We sincerely apologize for any inconvenience you have experienced with the delivery of your order. At Leroy Merlin, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please note that we are investigating the matter and we will revert to you shortly.
Leroy Merlin South Africa's reply10 Nov 2022, 09:47
Official
Dear Sibusiso,
We sincerely apologize for any inconvenience you have experienced with the delivery of your order. At Leroy Merlin, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please note that we are investigating the matter and we will revert to you shortly.
We sincerely apologize for any inconvenience you have experienced with the delivery of your order. At Leroy Merlin, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please note that we are investigating the matter and we will revert to you shortly.
