Poor After Service from Leroy Merlin Marketplace

Good Day

I regret placing an online order with Leroy Merlin Marketplace !!! They do not specify the guarantee details. I purchased a hairdryer that was on promotion thinking it had a 1 year guarantee like most brands of hairdryers. Upon receiving the item, the guarantee period was not printed on the box, neither was there a manual stipulating info regarding the guarantee. I requested to return the item for a full credit including the vat, shipping & handling fees. I had to argue my point to get the full refund based on the guarantee info that wasn't specified online. It was agreed by Winnie from Leroy that I will receive my full credit once the seller, Artis Group receives the item back. Today is the 3rd day that I am still waiting for the hairdryer to be collected. This is delaying the credit that I need to purchase another product. You can't get a hold of anyone in the Market Place department & end up waiting very long on the line. I had to go through to another department to obtain info from the MarketPlace department. Neither can I return the item at a Leroy Merlin store. So I have to "hang 10" waiting for the pick up to take place. I strongly DO NOT recommend anyone from ordering online with Leroy Merlin MarketPlace as the after service is not "user friendly". The after service is far from the efficient after service which customers receive from Takealot.com Online Shopping.