Poor After Sales Service

I bought a lawn trimmer at Leroy Merlin Greenstone, after 2 months, the trimmer stopped functioning and I took it back to the store and they sent it in for repairs. They've an in-house repair contractor - Zviribh. What an absolute mess with this contractor, they took 7 weeks to repair the trimmer. Eventually i was contacted to collect the trimmer, i went on a Sunday at 14h55 (i phoned the store 1st to confirm closing time and they confirmed its 16h00). I got there at 14h55, and could not be assisted, the floor lady called the Zviribh consultant - Prudence, to open the office and hand me my trimmer but she said she left for the day and refused come back for that. I drove from Vereeniging in the Vaal = 156km return trip, only to go back without my trimmer. I bought this trimer at this store specifically as they were the only closest store with this brand. I even spoke to the store manager on this day but there was nothing he could do because Prudence refused to come back. I'm so disappointed with Leroy Merlin as a whole and with the service i received. 2ndly, i want to be reimbursed my petrol costs as i had to go back again to the store a few days later to collect my trimmer