Please refund I don't want a replacement

It was my first time buying online via Leroy and my experience is poor. The order didn't arrive on the date given when placing the order. The gas stove bought is faulty so I logged a return for a refund and received an email that the item will be collected on the 2nd , up until now there's been no collection nor communication. In the email the lady talks of a replacement, I want a refund. I would rather buy elsewhere where their online orders arrive on time and returns are also collected on time. Please cancel the replacement because that is not what I requested. Return ref ***