LG
Lauren G

1 reviews | Active since Aug 2018

04 Nov 2019, 16:41

Please go elsewhere dont waste your time

So now you wonder why places like Leroy Merlin spend so much money on advertising only to send customers away with their poor service.

I see the advert in the North Eastern Tribune for bar stools, try to buy them online, their site doesnt work.

Ok I have a bit of time so go to their store. First thing that baffles me, you walk into their store with tons of green tshirts chatting amongst themselves and yet you have to search for someone to help you. Eventually found someone... looking to buy 6 barstools from their advert in the newspaper which no one seems to know about... do you have stock?... yes we do, let's go pay... just about to pay... wait we only have 3 in stock... ok let's go back and update order and order 3 more, but wait if you want us to deliver to you you have to pay R100 or you can schlep back to us when we eventually get your order. Ok... whatever... I go and pay. Then you must now go drive your car to collections, hand in your slip... 10 min later... sorry we only have 2 of the chairs, please go back inside to get a refund for the 3rd chair... by this time I actually just had to leave to fetch my kids from school... left without the chairs... please tell manager to call me... have I heard from them... Nope

Call the call centre... they'll get back to me... have I heard back... nope

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply05 Nov 2019, 09:57
Official
Hi Lauren, sorry for this experience...;-0 Teboho will be in touch with you to try to improve our process and your experience, sorry again ;-(