Please be aware when placing an online order!!!!

1 star given only so that I can review. On 29.12.21, hubby ordered a patio swing. Showing as in stock. Payment went through without a hitch. We were contacted on 30.12.21, told the stock unit was a customer return. We said we didn't want it but would look at another unit at the same price. That wasn't allowed. I understand and have no problem with that. We asked for a refund. Was told we would have it on Thursday. (Today is Friday) We saw another unit in stock and contacted them. Also a return. Confirmed we want a refund. No refund as yet. Tried calling the gent I have been dealing with, no answer so I called in, spoke to a lady at 16.05. I then found out about the redund times, 4 to 10 w/d. She said she would call me back. No call back. Called in a few minutes ago, to be told the lady has gone home. She didn't call me back, but did escalate this. My problem here is: A. No call back. B. No refund. C. Nobody can tell me when we might expect this refund. I'm sure that losing R1547 isn't a lot to some of you, but when you have saved up money to be able to purchase something and you are given the run around, well that's just not right. So, Leroy Merlin South Africa, if you have a job for me, it would be great. Your staff obviously earn enough that a measly amount like R1547 doesn't bother them.