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smith.edwin smith.edwin

1 reviews | Active since Mar 2017

28 Oct 2022, 16:20

Pay more somewhere else but dont use these stupid people

These people suck. Ordered a water heater 12kw online. Then I google it and find out it needs 3 phase power (which is not advertised on your site) then I called in 3 times to change the order, tried on your whatsap line got no reponse. Keep being promised ill be called back but doesnt happen. Try to check my order online but just getting an error. Quick to take your money but give **** service

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply29 Oct 2022, 08:33
Official

Hi Edwin, 

 

We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will revert back to you shortly.

Leroy Merlin South Africa
Leroy Merlin South Africa's reply01 Dec 2022, 09:58
Official

Hi Edwin, 

 

We believe your refund has been received. 

Please do not hesitate to contact us should you have any further questions. 

 

Thank you!