Pathetic Shopping Experience

I ordered paint online (order #***) on the 21/10/22 scheduled for delivery on the 27/10, I enquired online on the status of my delivery on the 26/10 which claimed that the order had been delivered,which I had not received. I called customer service early that morning and was advised that the order was returned to the store as it was damaged.Neither was I informed about this nor was any arrangements made by the end of business the same day to send out a new order. I received no formal apology from the company till date while I wait for my refund. This was my first time shopping at Leroy Merlin and it will be my last. I would like to bring awareness to the pathetic customer service at Leroy Merlin and express my deep regret at shopping there. I sent an email to customer service complaining about my experience which I received no response to. This has been one of my poorest and most most disappointing shopping experiences.