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Adrian T

1 reviews | Active since Oct 2015

01 Oct 2022, 14:29

Pathetic Service, Poorly Run & Pricing Disaster

Worst service I've ever experienced. Not sufficient sales staff on the floor & took painfully long to get assistance. Till backed up for about an hour to get processed.

Then check till slip when we get home & find that none of the discounts advertised per item were credited on our till slip!!

Never ever again!! 🤬🤢

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Replies (5)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Oct 2022, 09:55
Official

Good day Adrian

 

As per our telephone conversation - I have already sent all the necessary information to the Customer Relations Department at the Little Falls branch . 

Since your wife is on her way there, everything will be sorted at the store .

 

Again we sincerely apologize on the experience you had the store .   

Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Oct 2022, 10:04
Official
Hi Adrian

We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. 

As per our telephone conversation, all necessary documents have been sent to the Little Falls branch and the Customer Relations Department will sort it out .


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Adrian T's update02 Oct 2022, 19:32
Reviewer Update
Hi Ayanda, thank you for rectifying the error WRT the discounts not credited.

The issue of insufficient till points should be rectified if client frustration is going to be addressed, especially at peak times.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Oct 2022, 11:01
Official
Hi Adrian

 We value our customers and exceptional service is always our priority. We will look into it and have it sorted out . 
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Oct 2022, 13:35
Official

Hi Adrian, 

 

Kindly advise if this matter was sorted out.