Pathetic Service & Pathetic Management!

Looked at items online to check who stocks them. Leroy Merlin had what I want and I made the 30km round trip to pick them up. I get there to find the worst and most confusing shop layout I've ever experience. Then to try and find someone to help me was near to impossible! Finally tracked someone down only to be told that some of the items were only aavailable online and was proud to show me by searching the internet, then opening each product to show mw in the description. Ok Leroy Merlin geniuses...when I go online to check stock I don't expect to have to do an indepth stock audit by opening each and every product to see where it's avalable. Why not put little banners on your products saying "only available online" or "only available in store". To top it off I decide to purchase the only thing in store and I get to the teller only to discover they don't take Amex! Really Leroy Merlin? Are you trying to save on card charges by losing sales?!? Then I get home and decide to order online. Order value R424. Delivery cost R211!!! You guys are a bunch of complete muppets! My first and last time ever setting foot in a Leroy Merlin!