MM
Manqoba M

1 reviews | Active since Oct 2018

28 Aug 2026, 18:28

Pathetic Service - Leroy Merlin Boksburg - Bathroom Department

Pathetic Service - Leroy Merlin Boksburg - Bathroom Department

I had the worst experience at Leroy Merlin Boksburg today when trying to buy a bathtub.

There was NO ONE to assist at the bathroom department. After waiting a long time, a guy named Sifiso finally came - he smelled strongly of alcohol on duty!

I wanted to buy a bath and he just said "no stock, can't get from another branch". I even offered to PAY NOW and collect later when stock arrives, but he just said NO. No effort to help, no alternative, nothing.

I walked in ready to spend money and walked out disgusted. Is this how Leroy Merlin treats customers?

I will not be going back unless this is addressed. Very disappointed.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply31 Aug 2026, 09:48
Official
Hello Manqoba 
We sincerely apologize for the distressing incident you experienced. This matter has been escalated to our department head for immediate review and resolution.