RR
Rita R
1 reviews | Active since Feb 2022
28 Jun 2024, 19:50
PATHETIC SERVICE FROM LEROY MERLIN IN LITTLE FALLS
We ordered a water tank from Leroy Merlin on 22 June 2024. We received the following e-mail ON 25 June 2024: "We would like to inform you that your order 339868 which was placed with us at LITTLE FALLS on the 22/06/2024 has been picked up by our delivery partner. Please expect delivery within 3-5 working days" We were unable to track our order and phoned the branch on 27 June 2024 and was told that we can only expect delivery on 8 July, which we were not happy about but we were assured that they will investigate and to expect a phone call today, 28 June 2024 - no phone call. We also sent an e-mail, but just no response. Very disappointing in the service.
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Leroy Merlin South Africa's replyOfficial
15 Jul 2024, 15:41Good day Rita
We humbly apologize with regards to the delay of your delivery, this is not the way we conduct business and actions like this are seen in a serious light by our team. We will do better in the future .
We humbly apologize with regards to the delay of your delivery, this is not the way we conduct business and actions like this are seen in a serious light by our team. We will do better in the future .
Leroy Merlin South Africa's reply15 Jul 2024, 15:41
Official
Good day Rita
We humbly apologize with regards to the delay of your delivery, this is not the way we conduct business and actions like this are seen in a serious light by our team. We will do better in the future .
We humbly apologize with regards to the delay of your delivery, this is not the way we conduct business and actions like this are seen in a serious light by our team. We will do better in the future .