lL
lewis L

1 reviews | Active since Aug 2016

03 Sept 2026, 09:17

PATHETIC service from Leroy Merlin Greenstone.

I purchased building material from Leroy Merlin Greenstone order number 4069** and what a shame, the after purchase is a disaster. I was promised and l opted for delivery to be done on Wednesday 2nd September and not Tuesday as the sales consultant Godfrey has offered. To my surprise on material from direct from suppliers came, the rest from Leroy Greenstone, nothing was delivered. When l called Leroy Merlin ***, I was put on hold for 21 minutes , l made several call backs and spoke to Refilwe and Prudence etc , who both promised to call me back and they never didnt. The more l asked for the status of my order the more they sounded irritated to hear from. At last l was advised that the order had been picked and will be delivered on 02/08/2026 , guess what no delivery came. When l called to enquire again l was advised that the delivery date in 23 September, this is a shocker ,given that Godfrey promised me delivery on 1st September and l opted for the 2nd . So it means Leroy Merlin need 1 month to deliver building material. Lastly please can Leroy Merlin send your customer service for training. They mustn't promise clients call back if they cannot do so . PATHETIC service from Leroy Merlin Greenstone.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Sept 2026, 09:48
Official
Hi Lewis

We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency,  Kindly note that we are following up with the department on your delivery and will be in contact with you soonest.

lL
lewis L's update07 Sept 2026, 14:02
Reviewer Update
After Leroy Merlin responded to my complain here, l had to go and again chase them for delivery of my material . Until today l have received partial delivery, They are now blaming their supplier. STILL NO DELIVERY AND BAD WHEATHER hahaha, what a joke - I will NEVER ever recommend OR Buy again building material from Greenstone Leroy Merlin. The service is shocking.....