Pathetic Service From Leroy Merlin

I am an extremely unhappy customer from Leroy Merlin. I am not a new customer to Leroy Merlin . I purchased building material, but what a mess.

Firstly, it did not arrive on time which caused delays with my builder.

I then approached the store and was informed the store will compensate via the refund on transport cost. Then goods get deliver however, no one was informed and did not advise me they will be coming on Saturday.

On Monday they dened that they ever said to compensate me and one of the store managers said why did not you answer your phone.

I ordered an aluminum window and door, which i paid for and have the receipt to prove this. How is this not possible that it does not show on their system. I was further informed that i can not get the door which I've already paid for.

It has been a few days now yet Leroy Merlin is yet to resolve this, and now this is resulting in additional costs due to the fact that i have to pay my builders etc for the days they have been sitting around and waiting.

Leroy Merlin has absolutely zero care towards you once you've paid and no after customer care service when you enquirie for help.

Lastly when you try and communicate to a manager all of them state they are not senior enough to assist you.