Pathetic Service from Leroy Greenstone

I am writing this review as a complaint against Leroy Merlin Greenstone. I bought stuff online on the 23rd of July Orderno***, these were due to be delivered on the 28th of July. To my disappointment, the 28th came and still no update from Leroy on the order status, online it was showing processing. I then called their call center and enquired on the status of my order as I was expecting these to be delivered on that day and I had builders coming the next day to use these, after being promised a call back by the agent all I got was an SMS indicating my order has been prepared still no delivery date. Later that day I got an SMS with a tracking link which still only indicated my order has been prepared, I then called the number on the tracking link which was for the courier but to my dismay was informed the items are still at the store not yet with them. I then called Leroy again and spoke to the lady that put me on hold, called the store and after 2 calls came back saying there was an omission on the part of Greenstone as a result my order was never dispatched for delivery on the 28th as expected. She further advised someone at the store promised to make an alternate arrangement to deliver my order first thing today30 July. To my surprise I later yesterday evening 29 July got another SMS indicating my order was picked up by courier which was not what I was promised and no explanation from Leroy of course. Today 30 July at 12:12pm as I am writing this review, I still don't have my order and a wasted days off work and had to send the builder home. I am not expecting any feedback whatsoever from them given my experience so far, I am just highlighting how pathetic their service is.