Pathetic service

I ordered an interior door online from Leroy Merlin. When I was placing the order for collection at their Fourways store, the website stock finder said that the store has stock. This morning I got a call from somebody at the store telling me that they do not have stock at the store and the error with the online stock finder is because they did not update the stock levels on their system. Apparently a big store like them do not have a linked inventory that updates as sales are made.

The person I spoke to this morning said that she will get stock of the door from the Greenstone branch because they had stock. 5 hours later I called the store to find out whats happening, the person I spoke to then tells me that they can't do anything because they do not have stock. Absolutely pathetic service. The staff member was completely unhelpful I then asked for a manager was told that she will call me. The person did not even bother trying to transfer to the manager or get her on the phone