Pathetic service

It takes a lot for me to actually give a negative review but my word the service from Leroy Merlin has to be the absolute worst ever. I am a very frequent online shopper using many different online stores but never have I received such pathetic service. I placed an order for multiple items on 22 September. The order was split into multiple deliveries: thankfully I received the first one on 25 Sep with the rest promised to be delivered a week later on 2 October. I didn't receive it on that date so I queried it via email on the 3rd October. This was the first of a series of emails with different customer "service" agents being allocated each time I emailed. Needless to say not one of them followed up: Not Lufuno (emailed on 3rd October, 5 October and 14 October), not Confidence (08 October), not anyone else. No phone calls to try to resolve matter. You are pathetic Leroy Merlin. Return my money. And to others reading this, avoid this sham of a company that treats their customers so poorly. Look at all the other reviews here to see this is not an isolated incident. We have many other options that are better.