HV
Hendrik V
1 reviews | Active since Mar 2009
31 Oct 2022, 11:12
Pathetic service
I went to Leroy Merlin at Little Falls on Wedensday 26 October 2022 to buy cubboard doorknobs. Tumi assisted me. They did not have enough in stock and she ordered from another stoor. On Friday 28 October I received an sms and phonecall from Tumi to inform mew the items have arrived. I confirmed with her that I will come through on Sunday as I stay in Brits, -+ 120km from the shop. Tumi said she is off this weekend and Solly will assist me on Sunday. I went there on Sunday 30 October at 11:00 and not only was Solly also off duty, but no one could find the doorknobs. After an hour I left in utter frustration without the doorknobs. Absolute pathetic service!!!!
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Leroy Merlin South Africa's replyOfficial
31 Oct 2022, 14:10 Dear Hendrik,
We’re sorry about the inconvenience that we have caused you.
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please note that we are investigating the matter and we will give you a phone call.
We’re sorry about the inconvenience that we have caused you.
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please note that we are investigating the matter and we will give you a phone call.
Leroy Merlin South Africa's reply31 Oct 2022, 14:10
Official
Dear Hendrik,
We’re sorry about the inconvenience that we have caused you.
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please note that we are investigating the matter and we will give you a phone call.
We’re sorry about the inconvenience that we have caused you.
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please note that we are investigating the matter and we will give you a phone call.