1 reviews | Active since Sept 2021
Pathetic service and no delivery so far.
My rating is -1 start. I placed an order 12 days ago as an online customer for a few small items. A week later a send a follow up Email as I had not even received a order confirmation and I was advice my order is planed to be actioned on 25/09/21 well I'm still not sure what action mean as it was not prepared or packed. On Monday 27/9/21 I emailed again and on Tuesday I emailed again with no response and today on Wednesday 29/9/21 I had to phone The Greenstone branch as the number on the website never gets answered. I ask if my order has even been received. After being placed on hold for 10min I was told the supply chain is checking stock availability and I would get a call back in a short while.. It's now 7 hours later and no call back. When I log in the order status says it's being packed. It's been saying that for 12 days. Your service is terrible and I will be advising people to think twice before placing any online order with Leroy Merlin. Ps. Please for the love peace don't give me that generic response that you have given everyone else that gave you a review on HelloPeter. Rather then just keep quiet.
So sorry to hear about the bad experience, we'll continue to look into the matter and we'll revert back with feedback
So sorry to hear about the bad experience, we'll continue to look into the matter and we'll revert back with feedback
Kindly note that we have raised the order request with the logistics department, We are waiting on their response and will be contacting you once we have received feedback from them.
Kindly note that we have raised the order request with the logistics department, We are waiting on their response and will be contacting you once we have received feedback from them.
If there was any change on my order or if someone took 5 minutes to contact me it would have made a difference but what you did here was make things look worst for Leroy Merlin, it was an empty promise.
If there was any change on my order or if someone took 5 minutes to contact me it would have made a difference but what you did here was make things look worst for Leroy Merlin, it was an empty promise.
As a courtesy follow up we trust that you are assisted accordingly and have received the order.
As a courtesy follow up we trust that you are assisted accordingly and have received the order.