Pathetic Service all round

If I had the option of a Zero rating that is what I would give.The customer service provided by such a company is pathetic to say the least.I placed an online order on the 31.07.2020 and as advertised should have received my delivery within 7 to 10 working days. I have still not received my order and have struggled to make contact with the customer care line. Each time I call I have to spend a minimum of 20 minutes per call.I have numerous emails to which I have not received any feedback.I have eventually spoken to a consultant on the 18.08.2020 who then advises that there is no stock of the purchased item, the items ordered where in stock when I placed my order. I was promised by one of the managers ( Collie ) yesterday that she would call me before the day ended with a resolution , to which I still have not received a call.I am currently on the line with a consultant full of excuses yet again . The manager is not available at the moment and promises to call me back. As I have seen in all of the reviews below , this company is ready to take money from clients and then does not want to deliver on their promises. I will not be accepting any excuses and insincere apologies as noted in other reviews. I would like my ordered items immediately and without any more horrible service. I was wanting to place another order to the value R5000 however you have just lost that sale . I Will not be doing business with this company again.