Pathetic service

Leroy Merlin’s online support is pathetic. Ordered an office chair- received a light grey, suede chair with black oil hand marks on it. We submitted a return. It took a week to collect and another week to deliver again. Delivered a new chair, this time the base plate and holes on the chair do not align, so the chair cannot be built. Submitted a complaint to the same person I’ve been dealing with which has gone unread and ignored.