Pathetic Service

Pathetic online service. I was planning on doing a complete home renovation through Leroy Merlin, but the online service I have received so far is shocking. I ordered 2 items on the 30th of November. They courier only delivered one item. I have been in communication with them ever since and have a 16 mail long email thread with 2 consultants where they have promised multiple times to send the 2nd item. To no avail. I then phoned them and they kept me on the line for 10 minutes, after which I decided to hang up. The staff is clearly *********** and uninterested in their work. I will not buy anything through Leroy Merlin again.