JB
Jaco B
1 reviews | Active since Jun 2019
07 Sept 2021, 12:31
Pathetic service
I am quite shocked to see how many complaints there are on Hellopeter regarding POOR SERVICE DELIVERY from Leroy Merlin. I placed an order on the 23rd of August 2021. and still I have no feedback on why or when I will receive delivery. after countless emails and phone calls. This is also the 3rd time being messed around like this. so UNPROFESSIONAL!!!!
I will never support them again and advise the same to others!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
07 Sept 2021, 12:56Good day Jaco
Please accept my apology on behalf of our company, I am sorry to learn that your experience with your order has been less than satisfactory. We value our customers and exceptional service is always our priority.
Please note that we are going to follow up accordingly with the relevant department and will be contacting you shortly .
Please accept my apology on behalf of our company, I am sorry to learn that your experience with your order has been less than satisfactory. We value our customers and exceptional service is always our priority.
Please note that we are going to follow up accordingly with the relevant department and will be contacting you shortly .
Leroy Merlin South Africa's reply07 Sept 2021, 12:56
Official
Good day Jaco
Please accept my apology on behalf of our company, I am sorry to learn that your experience with your order has been less than satisfactory. We value our customers and exceptional service is always our priority.
Please note that we are going to follow up accordingly with the relevant department and will be contacting you shortly .
Please accept my apology on behalf of our company, I am sorry to learn that your experience with your order has been less than satisfactory. We value our customers and exceptional service is always our priority.
Please note that we are going to follow up accordingly with the relevant department and will be contacting you shortly .
JB
Jaco B's updateReviewer Update
09 Sept 2021, 11:21It seems like even the reply from Leroy Merlin on Hellopeter is automated????
they are the same to all the complaining customers.
almost another week has past and i still have no answer on my order.
your online store shows ample stock, so what is the holdup?
been waiting since 23rd August.
they are the same to all the complaining customers.
almost another week has past and i still have no answer on my order.
your online store shows ample stock, so what is the holdup?
been waiting since 23rd August.
JB
Jaco B's update09 Sept 2021, 11:21
Reviewer Update
It seems like even the reply from Leroy Merlin on Hellopeter is automated????
they are the same to all the complaining customers.
almost another week has past and i still have no answer on my order.
your online store shows ample stock, so what is the holdup?
been waiting since 23rd August.
they are the same to all the complaining customers.
almost another week has past and i still have no answer on my order.
your online store shows ample stock, so what is the holdup?
been waiting since 23rd August.
Leroy Merlin South Africa's replyOfficial
09 Sept 2021, 11:52Hey Jaco,
We trust that you are well
We do apologize for the break-in communication, but we'll continue to follow up with the consultant that was assisting you with the order and in communication with you from Monday via email. We'll be in contact with you shortly
We trust that you are well
We do apologize for the break-in communication, but we'll continue to follow up with the consultant that was assisting you with the order and in communication with you from Monday via email. We'll be in contact with you shortly
Leroy Merlin South Africa's reply09 Sept 2021, 11:52
Official
Hey Jaco,
We trust that you are well
We do apologize for the break-in communication, but we'll continue to follow up with the consultant that was assisting you with the order and in communication with you from Monday via email. We'll be in contact with you shortly
We trust that you are well
We do apologize for the break-in communication, but we'll continue to follow up with the consultant that was assisting you with the order and in communication with you from Monday via email. We'll be in contact with you shortly