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sitholekulani S
1 reviews | Active since Jul 2016
21 Feb 2022, 15:16
Pathetic service
I placed an order online beginning of this month and couldn't be delivered due to unforeseen circumstances. Their staff members **** to me saying they tried to deliver on Friday but couldnt get hold of me. Today Only to be told that the courier only returned my parcel over the weekend and that they can't deliver my order cos I stay in a high risk area. Why didn't they say so all this time instead of wasting my time
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Replies (5)0
Replies (5)
Leroy Merlin South Africa's replyOfficial
21 Feb 2022, 16:12Good day Kulani,
We apologize for the experience you had, please be advised we have escalated your order to the logistics team for further assistance and will revert back to you.
We apologize for the experience you had, please be advised we have escalated your order to the logistics team for further assistance and will revert back to you.
Leroy Merlin South Africa's reply21 Feb 2022, 16:12
Official
Good day Kulani,
We apologize for the experience you had, please be advised we have escalated your order to the logistics team for further assistance and will revert back to you.
We apologize for the experience you had, please be advised we have escalated your order to the logistics team for further assistance and will revert back to you.
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sitholekulani S's updateReviewer Update
21 Feb 2022, 16:13How so cause I was told that the manager said I stays in a high risk area and can't deliver? Please stop with the lies
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sitholekulani S's update21 Feb 2022, 16:13
Reviewer Update
How so cause I was told that the manager said I stays in a high risk area and can't deliver? Please stop with the lies
Leroy Merlin South Africa's replyOfficial
21 Feb 2022, 16:45We have followed up with our courier, unfortunately there were hijacked around that area hence they unable to deliver.
We sincerely apologize for the inconvenience caused, we hope to serve you better in future.
We sincerely apologize for the inconvenience caused, we hope to serve you better in future.
Leroy Merlin South Africa's reply21 Feb 2022, 16:45
Official
We have followed up with our courier, unfortunately there were hijacked around that area hence they unable to deliver.
We sincerely apologize for the inconvenience caused, we hope to serve you better in future.
We sincerely apologize for the inconvenience caused, we hope to serve you better in future.
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sitholekulani S's updateReviewer Update
21 Feb 2022, 17:50FYI they were not hijacked in my area but in Soshanguve and I don't stay in that area. Just refund my money so I can't move on with my life
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sitholekulani S's update21 Feb 2022, 17:50
Reviewer Update
FYI they were not hijacked in my area but in Soshanguve and I don't stay in that area. Just refund my money so I can't move on with my life
Leroy Merlin South Africa's replyOfficial
21 Feb 2022, 17:56Refund request has been sent to the finance department. Once again please accept my apology on behalf of the company.
Leroy Merlin South Africa's reply21 Feb 2022, 17:56
Official
Refund request has been sent to the finance department. Once again please accept my apology on behalf of the company.