Pathetic order service their problem is now my problem 😠

I went to leroy merlin little falls branch, they have the best displays and give you a shopping experience that's makes you want to come back a beautiful store for a handy man but what goes on behind the scenes is just pathetic, I work in retail and always promise to give the best service delivery I can I ordered wood from them on the 14th of August the in store salesman told me they don't have a specific board in store they have to pre order it I said that's fine they gave me 2 weeks notice to get the wood, two weeks went by and I called if my order was ready they told me (mind you being placed on hold for 20 mins like airtime is free these days) they said they can't find my order. A month later I get a call saying the sales person that helped me was dismissed and went with all my cutting sheets so I had to give them these sheet sizes again when I try to call the guy back a week later he doesn't answer .... Long story short Im still waiting for communication as to how far my order is because God alone knows I refuse to call their call Centre and waste airtime..... I sit 2 months now out of income and a customer who I have to promise everyday that her kitchen will be built.... Some advice don't order from them I'll rather go back to builders where I can deal with bad service and get my order 3 days later